TERMS & CONDITIONS
- Cancellation must be received by the operator in writing at least 21 days prior to arrival date failing which a 50% charge of estimated total revenue would apply.
F) GIT CANCELLATION CHARGES
- Cancellation must be received by the operator in writing at least 72 hours prior to arrival date, failing which a 50% charge will apply.
E) FIT CANCELLATION CHARGES
- The operator reserves the right to close-out certain dates and shall advise the agent at least 21 days in advance.
- The operator reserves the right to provide alternative accommodation at another resort / accommodation of similar standard or category in the event the choosen resort / homestay / hotel cannot provide the confirmed rooms.
- Quarterly reviews based on materialization. Should materialization be under 50%, the operator reserves the right to reduce the allotment size proportionately.
- A complete rooming list must be received by the operator at least 14 days before arrival date.
D) If room allotments are extended, they are subject to the following conditions:
- The operator reserves the right to provide other activities of similar standard or category prior any notice due to any unforeseen circumstances
- The operator reserves the right to cancel any reservations due to any unforeseen circumstances and nonrefundable .
- Unless flight details are advised, the operator reserves the right to hold reservations till 1800 hours, on the arrival date. A 50% deposit will be required for any guarantee tour reservations.
- All room reservations are subject to availability and confirmation of the hotel/ resort
- Fax or email must subsequently follow reservations made through the telephone.
- The agent will direct all group and individual reservations to the operator’s reservations department or through its approved sales office.
- Early check-in from 0900 hours to 1200 hours on the day of arrival will be charged at 50% of the room rates, subject to room availability.
- Late check-out from 1200 hours to 1800 hours on the day of departure will be charged at 50% of the room rates, subject to room availability.
- Check-out Time : 1200 hours
- Check-in Time : 1400 hours
- Rates will be applicable for reservations made direct with the operator or through its approved sales office only.
M.I.C.E. rates will be quoted on request basis.
- Rates quoted are only applicable for packages and tour programmes shown in existing tour operator brochures.
- The operator reserves the right to amend the agreed upon rates within the travelling period in the event of a tax or service charge alterations by the Government.
- Surcharge RM 150 per room per night for Mutiara Taman Negara resort from 1st of July to 15th of Sep
- Surcharge for Malaysia Public Holiday @ RM 50.00 per room per pax (Local Village Resort ONLY)
- In the event of No Show, reduction of confirmed reservations or 14 days notice of cancellation prior to arrival date, a 100% charge of the total estimated total revenue would apply.
I) DEPOSIT AND PAYMENT POLICY
- A 50% deposit is required upon confirmation followed by a full payment of the balance 7 days prior to arrival .
- Deposits are not refundable.
- Payment made via credit card will require to complete the Authorization Form together with photocopy of the credit card, front & back.
- Payment made via cheque will only be accepted not less than 7 days prior to date of arrival with approval from the Management. Cheque will only be acknowledged upon clearance by the Bank.
J) TERMS OF PAYMENT
Prepayments for all bookings. All cheque payments must be crossed and payable to :
NAME : WILD TRAVELLERS SDN BHD BANK : HONG LEONG BANK ACC NO : 21800006777